Aftership Shipping/Returns: Carrier VESYL Service Unstable [2025-07-09]

Incident Report for AfterShip

Resolved

The incident has been resolved now. Label are now being generated successfully.

Posted Jul 09, 2025 - 10:21 EDT

Monitoring

The carrier is currently recovering and labels are generating without any issues. We are still monitoring the status.

Posted Jul 09, 2025 - 09:28 EDT

Investigating

We are currently facing issues with one of our service: VESYL is unstable resulting in label generation failure. User's might see an error while generating the label:
"Label Provider: We're sorry something went wrong. Please retry your request or contact support."
We are currently investigating this.

Posted Jul 09, 2025 - 08:03 EDT

This incident affected: Third party services.